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Terms of service
TERMS & CONDITIONS
1. ABOUT THESE TERMS
This website is operated by Kennasey (ABN 62 602 674 177), a registered business name of The Trustee for Kennasey Trading Trust.
Throughout these Terms & Conditions, the words “Kennasey”, “we”, “us” and “our” refer to Kennasey.
These Terms & Conditions (“Terms”) apply to your use of our website and to purchases made through our online store.
By accessing our website or placing an order with us, you agree to these Terms together with any other policies referred to on our website, including our Privacy Policy, Shipping Policy and Refund Policy.
If any part of these Terms conflicts with rights you have under applicable law, those legal rights will prevail.
2. USING OUR WEBSITE
You may use our website only for lawful purposes and in accordance with these Terms.
If you are under 18 years of age, you should use this website and make purchases only with the involvement and consent of a parent or guardian.
You must not:
- use our website for any unlawful or fraudulent purpose;
- interfere with, damage or disrupt the operation or security of our website;
- attempt to gain unauthorised access to any part of our website, systems or customer accounts;
- knowingly introduce viruses, malicious code or other harmful material;
- scrape, reproduce or commercially exploit website content without our permission; or
- use our website in a way that infringes the rights of Kennasey or another person.
We may restrict access to our website where reasonably necessary to protect Kennasey, our customers or our systems.
3. PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, colours, sizing information, prices and other information displayed on our website are accurate.
Colours and product appearance may vary slightly depending on photography, lighting, screen settings and the device used to view our website.
Sizing and fit can vary between different Kennasey styles. Where available, customers should refer to the size chart and fit information provided on the individual product page.
Product availability may change without notice and some products may be available only in limited quantities.
We reserve the right to correct genuine errors or inaccuracies in product descriptions, availability or pricing when they are identified.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
4. ORDERS
When you place an order through our website, you are offering to purchase the products included in your order at the price displayed at checkout.
You will receive an order confirmation after your order has been submitted. An order confirmation does not prevent us from cancelling an order in the limited circumstances described below.
We may decline or cancel an order before dispatch where there is a reasonable basis to do so, including where:
- an item is unavailable;
- there is an obvious pricing, listing or inventory error;
- payment cannot be authorised;
- we reasonably suspect fraudulent or unauthorised activity;
- we are unable to fulfil or deliver the order; or
- we are required to do so by law.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.
Please check your order details carefully before submitting your order.
If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist, however we cannot guarantee that an order can be changed or cancelled once processing has commenced or the order has been dispatched.
5. PRICES AND PAYMENT
Unless otherwise stated, prices displayed on our Australian website are in Australian dollars (AUD).
Prices may change from time to time. Changes will not retrospectively alter the price of an order that has already been completed, except where there is an obvious pricing error and we contact you before fulfilling the affected order.
Any applicable taxes, shipping charges or other amounts payable will be shown where required before you complete your purchase.
Payment must be made using one of the payment methods available at checkout.
Some payment methods, including buy-now-pay-later services, are provided by third parties and may be subject to their own terms, eligibility requirements and privacy policies.
6. SHIPPING, DELIVERY AND CLICK & COLLECT
Current shipping methods, costs, estimated delivery times and Click & Collect information are set out in our Shipping Policy and, where relevant, at checkout.
Delivery timeframes are estimates and may be affected by carrier delays, peak shopping periods, weather events or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will attempt to assist where possible but cannot guarantee changes once an order has entered processing or been dispatched.
Tracking information will be provided where available once an order has been fulfilled.
If you believe a parcel has been lost, damaged or otherwise affected during delivery, please contact us so we can investigate and assist.
Nothing in this section limits your rights under applicable consumer law.
7. RETURNS, EXCHANGES AND AUSTRALIAN CONSUMER LAW
Our change-of-mind returns, refunds, exchanges, store credits, promotional-sale conditions and hygiene exclusions are explained in our Refund Policy.
Our Refund Policy operates in addition to, and does not replace or limit, rights you may have under the Australian Consumer Law.
Goods sold by Kennasey come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances, including a repair, replacement, refund or compensation.
Any change-of-mind exclusions applying to sale items, socks, hair accessories, drinkware or other hygiene-sensitive products do not exclude rights that apply where a product is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.
Australian consumer guarantees apply automatically and cannot be removed simply by a store policy or contractual term.
8. PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS
From time to time, Kennasey may offer promotional discounts, sales, discount codes, giveaways or other special offers (“Promotions”).
Promotions may be subject to additional terms and conditions, including:
- eligibility requirements;
- minimum purchase amounts;
- included or excluded products;
- promotional periods;
- usage limits; or
- restrictions on combining offers.
These conditions will be communicated with the relevant Promotion where applicable.
Discount or promotional codes must generally be applied at checkout and cannot be applied retrospectively to completed orders unless we expressly agree otherwise.
Unless otherwise stated, promotional offers and discount codes cannot be combined with another promotional offer or discount.
We may refuse or cancel the use of a Promotion where we reasonably believe it is being used fraudulently, abusively or contrary to the stated promotional conditions.
Nothing in any Promotion limits rights that cannot legally be excluded.
9. BUNDLES
Kennasey may offer products grouped together as bundles at a promotional or reduced combined price.
Bundle savings, inclusions and available product choices will be displayed on the relevant bundle product page or at checkout.
Where stated, bundle offers cannot be combined with other promotional discount codes.
If part of a bundle is eligible to be returned, any refund, exchange or store credit will be calculated having regard to the price actually paid for the relevant products as part of the bundle offer and will be subject to our Refund Policy.
Returning part of a bundle may affect the promotional value attributed to the returned product.
Nothing in these bundle conditions limits your rights under the Australian Consumer Law.
10. GIFT CARDS
Where Kennasey offers gift cards, any specific conditions applying to the gift card will be displayed at the time of purchase or issue.
Gift cards will be provided in accordance with applicable Australian law.
Gift cards are not redeemable for cash except where required by law.
Customers are responsible for keeping gift-card details secure. Please contact us if you believe a gift card has been used without authorisation.
Australian gift cards covered by the general statutory rule must be valid for at least three years, although specific exemptions apply to certain types of promotional or discounted cards.
11. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for providing accurate information and keeping your login details secure.
You should notify us if you believe your account has been accessed or used without authorisation.
We may temporarily restrict or suspend access to an account where reasonably necessary to protect the customer, Kennasey or others from suspected fraudulent, unlawful or abusive activity.
12. REVIEWS, COMMENTS AND CUSTOMER CONTENT
You may be able to submit reviews, photographs, comments, feedback or other content through our website or services connected to our website.
You are responsible for content you submit.
You must not submit content that:
- is unlawful, misleading, defamatory, abusive, discriminatory or obscene;
- infringes another person’s intellectual property, privacy or other rights;
- contains malicious software or harmful code; or
- falsely represents your identity or experience with a product.
Where you submit content through a feature intended for public display, such as a customer review, you give Kennasey permission to display, reproduce and use that content in connection with our website, products, customer reviews and Kennasey marketing, subject to applicable law.
We may moderate or remove submitted content where reasonably necessary, including where it breaches these Terms or applicable law.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of the Kennasey website, including our branding, logos, photography, graphics, designs, written content, layout and other materials, is owned by or licensed to Kennasey and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping and information purposes.
You must not reproduce, distribute, commercially exploit, publish, modify or otherwise use Kennasey intellectual property without our prior written permission, except where permitted by law.
14. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services provided by third parties, including payment providers, review platforms, delivery providers, analytics services and social media platforms.
Third-party services may be subject to their own terms and privacy policies.
Where our website contains links to independent third-party websites, those links are provided for convenience and do not mean Kennasey controls or endorses all information, products or services available through those websites.
We are not responsible for the operation or content of independent third-party websites except to the extent required by law.
15. PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us regarding privacy matters.
16. MARKETING COMMUNICATIONS
Where you choose to subscribe to marketing communications, we may send you information about Kennasey products, launches, promotions, events, community programs and other updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.
Unsubscribing from marketing does not prevent us from sending communications that are reasonably necessary in connection with an order, customer account, enquiry or service you have requested.
17. WEBSITE AVAILABILITY AND ERRORS
We aim to keep the Kennasey website available and functioning correctly but cannot guarantee uninterrupted access at all times.
Our website may occasionally be unavailable because of maintenance, technical issues, third-party services or circumstances outside our reasonable control.
We may correct typographical errors, inaccurate information, pricing errors or omissions where they are identified.
Where an error affects an order already placed, we will deal with the issue reasonably and in accordance with applicable law.
18. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot legally be excluded, restricted or modified.
To the maximum extent permitted by law, Kennasey is not responsible for loss or damage that:
- was not caused by a breach of these Terms or negligence by Kennasey;
- was not reasonably foreseeable; or
- results solely from circumstances outside our reasonable control.
Where Kennasey is responsible for a failure to meet an applicable consumer guarantee, your rights and our liability will be determined in accordance with applicable law.
Nothing in these Terms is intended to exclude liability where doing so would be unlawful.
The ACCC confirms that businesses cannot use terms or disclaimers to remove automatic consumer guarantees or responsibility for reasonably foreseeable loss arising from a failure to meet those guarantees.
19. SUSPENSION OR TERMINATION OF ACCESS
We may restrict or suspend access to our website or customer services where we reasonably believe a user is:
- engaging in fraudulent or unlawful activity;
- attempting to interfere with the operation or security of our website;
- abusing our staff, systems or services; or
- materially breaching these Terms.
Suspension or termination of website access does not remove rights or obligations relating to orders already placed or any rights that apply under law.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our website, business practices, products or legal requirements.
The current version will be published on this page with an updated revision date.
Changes will apply to future use of our website and future transactions from the time the updated Terms take effect.
We will not use a later change to these Terms to retrospectively remove rights relating to an order that has already been completed.
Australian law prohibits proposing, using or relying on unfair terms in standard-form consumer contracts, which is why I’ve avoided the older blanket wording that allowed the business to change or terminate virtually anything at its sole discretion.
21. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable.
If it cannot be read down, the affected provision or part of the provision will be severed.
The remaining provisions will continue to apply.
22. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia and applicable Commonwealth laws.
Subject to any rights you may have under applicable law, disputes relating to these Terms may be dealt with by courts having jurisdiction in Queensland, Australia.
23. CONTACT US
If you have questions about these Terms, please contact us:
Kennasey
ABN 62 602 674 177
Email: admin@kennasey.com.au
PO Box 3213
Red Hill Rockhampton QLD 4701
Australia
Last updated: 19 August 2026