Refund policy

EOFY Sale Returns

EOFY Sale purchases are eligible for store credit only within 15 days of receiving your order.

Items must be unworn, unwashed, have tags attached, and be returned in their original condition.

EOFY Sale purchases are not eligible for refunds to the original payment method.

All other terms of our Returns Policy apply.

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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that sale items are not eligible for exchange or refund, so we recommend checking sizing carefully before placing your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You'll also need proof of purchase.

To start a return, please contact us at admin@kennasey.com.au.

Returns should be sent to:

Kennasey
PO BOX 3213
Red Hill, Rockhampton QLD 4701

Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, please contact us at admin@kennasey.com.au.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We will assess the issue and work with you to resolve it as quickly as possible.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order for the preferred size or style.

Once your return has been received and approved, we will process the refund for the original item.

If you do not require the replacement urgently, you may return the original item first and, once approved, we can arrange the exchange item to be sent.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved, please contact us at admin@kennasey.com.au.