Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
*Please note that sale items are not able to be exchanged or refunded so please check your sizing before ordering. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@kennasey.com.au. Please note that returns will need to be sent to the following address: PO BOX 3213, Red Hill Rockhampton, QLD, 4701

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@kennasey.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to exchange is to return the item to the above address, and make a separate purchase for the new item. Once the return is accepted we can then refund you for the original item amount. 

If you don't require the exchange quickly, please return the items to the above address and once received and accepted we will then send you the new items. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@kennasey.com.au.